Tuesday, October 21, 2008

Is It Just a Fire Drill or Is it For Real?

I am sure when you are resting or when you are chilling out in your hotel room, the very least sound that you want to hear is the fire alarm. The same idea goes for the hotel staffs; hearing the fire alarm means a big hassle in our part since we have to make sure that we handle the situation base on the hotel's SOP aside from the fact that we have the tendency to face a lot of angry guests and bombarded with a non-stop calls. The presence of the fire department who are deployed by the city to check on the alarm that they received is not fun at all. Unfortunately, even if we will call them and let them know it was only a false alarm they still have to go to the hotel, check the location that triggers the alarm system to went off and re-set the fire alarm system.

Just an FYI, the hotel staff are only allowed to silence the alarm once we confirmed that it was only a false alarm and no danger awaits for our guests; however, it is only the fire department personnel who is allowed to re-set it. I know it is annoying to everyone seeing the lights flashing in every corner of the hotel while waiting for the fire department to arrive but everyone should understand that those will stop only once the system is re-set.

Just two nights ago, the fire alarm system in our hotel went off. Everyone was going crazy going out from the hotel. Thanks God! It was only a false alarm. All our rooms are suites so they have microwave in their rooms. Someone was making popcorn while he was using the bathroom. The popcorn got burn and it produces smoke which triggers the whole fire alarm system of the hotel to sound. Dang!

You are right! It was no fun at all especially that there were only few hotel staff left. Some have to go outside and informed the guests that it is safe to come back to their room in case they didn't hear my announcement over the speaker. I also need to check all the exit doors of the hotel just to double check if there are no guests still waiting there for any feedback from us. Lastly, I need to walk around to each floor levels to make sure everything is okay especially the elevators. Oh, I didn't a lot of things just to check that everything is back to normal.

See? This is what I am talking about. Geez.. I wish I can explain more how hassle it is to both guests and hotel staffs.

So, my verdict is... Don't cook something in your hotel room when you aren't around to see what is going on!!!!

Well, after all everyone is still thankful it was only a false alarm...

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